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RE: SLs (and I will add IQs). Communication can be affected by the USB drivers in newer Dell Rugged laptops if the FTDI USB to serial adapter is being used. Check your driver version and the FTDI driver thread for driver updating instructions. For issues not related to the driver, we have recently released IQ software v4.0 and firmware v4.0 with improvements to the recorder handling and SDI-12 communication. See post here for more detail: https://internationalhydrometrygroup.org/forums/topic/sontek-iq-software-and-firmware-version-4-0-release Long term beta testing has shown v4.0 is stable and reduces intermittent communication and recorder issues. SL software and firmware with the same improvements will be released later this year.
Sorry for the multiple posts, but there seems to be a word limit per post and no alert if you are over, it just doesn’t post.
RE: RS5 comms – poor range. This has been an inconsistent issue, with some users reporting no issue, some off and on issues and some with consistent range problems. If you are having consistent or intermittent issues please reach out to our tech support team (sontek.custsvc@xylem.com) for troubleshooting. On this topic, we are actively asking for USB radios to be returned for root cause analysis. Please coordinate with tech support. SonTek will pay shipping.
RE: FT2. See above.Additionally, I’d like to respond to Nick’s list above.
RE: M9 comms – There is currently a known issue with the USB drivers in newer Dell Rugged laptops. If you have a new issue with connecting to an M9 or S5 with the radio AND have a new rugged Dell laptop this is likely the cause. see: https://internationalhydrometrygroup.org/forums/topic/dell-ftdi-drivers#post-677. Otherwise, make sure you are running the most recent version of the firmware and RiverSurveyor Live or RiverSurveyor Stationary Live. Data handling and communications improvements have been made.
Thank you for the discussion and data on FlowTracker2. We are continuously working to ensure quality and the best user experience. Travis’s reply above summarizes well the work done to date. If you have a particular concern that you don’t think has been addressed, please let us know via our technical support email: sontek.custsvc@xylem.com or support@sontek.com
Hi all,
Here at SonTek we are aware of this issue and are working on gathering data and writing up a technical service bulletin (TSB). Our tech support group will distribute this TSB to all customers registered in our database. I will also post the TSB here once completed in the next few days. Until then, for those who have admin rights on their PCs I’ve attached instructions on how to change your FTDI driver.
Testing to date indicates the incompatible versions of the FTDI driver are v 2.14.1.8, 2.14.1.6, 2.14.1.2. These come installed on new Dell Latitude 5430 Rugged and Latitude 7330 Rugged Extreme laptops.
The most current driver provided on the FTDI website (v 2.12.36.4) works well. We recommend reverting to this version of the driver if possible.
